Skip to content

Customer Self-Service

Customers manage their own subscriptions from My Account → Subscriptions on your WooCommerce store — no support ticket required.

ActionDetail
ViewAll subscriptions with status, next payment, amount, and the bound license + devices.
Pause / ResumeSelf-pause (on-hold) and resume, if the store allows it.
CancelImmediately, or at period end (pending-cancel).
Change payment methodSwap the saved WooCommerce payment token used for renewals.
Renew early / ResubscribePay now to extend, or restart an expired subscription.

Each action keeps the bound license in sync — pausing suspends the license, cancelling revokes it, resuming reactivates it.

A companion tab lets customers view their license keys, see the devices using each key, and self-deactivate a seat to free it for another machine.

The portal adds two My Account endpoints: wplm-licenses and wplm-subscriptions. If they 404 after activation, visit Settings → Permalinks and click Save once to flush rewrite rules.